Store Return & Refund Policy
1. PRINTS & ORIGINAL ARTWORK
• Sales Final: All sales of original watercolor paintings and limited-edition signed prints are final. No returns, exchanges, or refunds for buyer’s remorse once shipped.
• Damaged in Transit: If your print or artwork arrives damaged, you must contact villainempyre@icloud.com within 48 hours of carrier delivery with photos of the damaged packaging and artwork to qualify for a replacement or store credit.
2. GENERAL PRODUCTS, LAMPS & HARDWARE
• Return Window: Eligible standard physical items (e.g., room lamps) may be returned within 14 calendar days of delivery for store credit or refund (minus a 15% restocking fee and original shipping). Items must be in brand-new, unused condition in original packaging.
• Upgraded & Custom Guitars: Custom-built, modified, or personalized guitars are non-refundable except in cases of verified shipping damage upon arrival.
3. DIGITAL BEAT LICENSES
• Non-Refundable: All sales of downloadable digital beat licenses (WAV Leases, Stems, Exclusives) are final and non-refundable once files are delivered.
• Technical Support: For corrupted files or download issues, email villainempyre@icloud.com for re-delivery.
• Chargebacks: Unauthorized chargebacks on delivered licenses instantly void the agreement and will be prosecuted under Canadian and international copyright law.